design archive

Anticipating intentions and meeting expectations

This week was a frustrating and interesting experience at work. At the end of the week prior, I finally launched the new design of our program catalogue. It’s a little hard to explain or show what this means. It’s a new interface for a specific kind of site that will blend two sources of program data together once program staff update their content …

The worst customer service I’ve ever had

Who’d have thought getting new glasses could be this complicated? I’ve had a customer experience that I am still finding hard to grasp. I’ll make this short, but writing about it is a bit therapeutic too, I guess. I got an eye exam a few weeks ago with my normal optometrist, who also runs a small optical store in the same office …

Can you really design experience?

I don’t think so. I often think of the way we phrase things or the terms we use to refer to things. While ‘user experience design’ is actually in my own work title, I don’t think it applies to what I do …

Web trends interactive map

This came by way of a couple intermediaries, but it’s cool nonetheless. In the embed above, you can zoom in as deep as you want and pan and drag to see web domain trends and more. A great way of visualizing the state of the web …

Is it Cancer or Walmart?

This is actually a still that I pulled from here, but you’ll find it more interesting if you go to the Flash animation