I make digital things as easy as possible to use, by balancing business goals with the needs of people who use them. I research, observe, label, organize, design and test things with people.
What do I do?
I am a seasoned digital professional with government, educational, corporate and agency experience. I’ve had a significant role in the UX strategy and management of some pretty large, high traffic customer/employee-facing web properties and I’ve designed and built many things online.
I’m currently working in an Agile lab environment for the BC government, doing UX work for BC Registries & Online Services. My team is building a platform of modern web applications to replace several ageing mainframe ones.
How do I do it?
Whenever possible I try to follow a design thinking approach. It’s more lean and iterative than traditional waterfall design and development, and fits better with Agile. The steps outlined below are simply a typical approach I like to use to get the best results. The definition, solutioning and prototyping work is often iterative and cyclical.
What have I done?
I prefer to work in education or public benefit sectors, and make the things people need to do easier. In the past several years, I have been in larger blended PM/UX roles [like this or this or this], done UX deliverable work only, and some WordPress projects.
Where have I done it?
I am currently a UX lead with a large BC government ministry, and have been a senior UX designer at a large post-secondary institute, an agency interactive lead, a major municipality webmaster, a telecom senior portal producer and more. Instead of me posting what amounts to a summary resume or work history, just take a look at my LinkedIn profile for that information.