I design intuitive digital things, and fix unintuitive ones, by talking to and testing with the people who use them.
What Do I Do?
I am a seasoned digital professional with government, educational, corporate and agency experience. I've had a significant role in the UX strategy and management of some pretty large, high traffic customer/employee-facing web properties and I've designed and built many things online.
How do I do it?
Whenever possible I try to follow a design thinking approach. It's more lean and iterative than traditional waterfall design and development, and fits better with Agile. The steps outlined below are simply a typical approach I like to use to get the best results.
I talk to stakeholders and users, ask questions and look at existing data to determine the current situation.
Starting with the discovery outcome, I use mixed methods like co-design and journey mapping with real users to define opportunities and options.
Working primarily with other designers and developers, I use problem and opportunity outputs to develop solution options.
I take possible solutions and workshop/validate them with real users again to produce tested designs for development.
What have I done?
I prefer to work in education or public benefit sectors, and make the things people need to do easier. In the past several years, I have been in larger blended project and UX lead roles, done UX work only, and some WordPress theming and site projects.
Where have I done it?
I am a senior UX designer at a large post-secondary institute, and have been a UX lead with a large BC government ministry, an agency interactive lead, a major municipality webmaster, a telecom senior portal producer and more. Interested in more? Just take a look at my LinkedIn profile for that information.